We’ve collected some frequently asked questions around topics including accessibility, travelling with children, parking, eating, lost and found, layovers and more. If your question is not answered below, reach out to us via the contact at the bottom of this page.
Is YYC accessible?
In short, yes! While we certainly took our time thinking about how we'd move all those airplanes around, we also gave careful attention to every nook and cranny of our space to ensure it was accessible for people of all abilities.
Getting from one end of any airport to another can be a long enough trek for even the most adventurous traveller. With that in mind, we've created a wheelchair-accessible, electric powered vehicle that allows passengers to quickly and comfortably connect between the International and Domestic terminals (all without having to leave and go back through security, too!). It only takes five minutes to get from Concourse A to Concourse D/E, with four stops along the way.
Wheelchair/Motorized Wheelchair Service
It's no secret that air travel requires a fair amount of foot travel too. If you need a wheelchair to help you along the way, ask anyone at our Information desks or your airline and they'll track one down right away.
We strongly recommend you make plans with your airline for wheelchair assistance at least 24 hours before you arrive. They'll help make sure there's a wheelchair ready to get you through security and to your gate.
Moving Sidewalks
Once you're through security in both the Domestic and International terminals, you'll find a bunch of moving sidewalks designed to help you get from A to B, and ultimately your final destination, just that little bit quicker.
Is there an easy way for me to pick someone up without needing to pay or get out of my car?
You bet there is. YYC has a unique "Cellphone Lot" to make airport pick-ups quick and free. While you admittedly will miss that special moment when the person you're picking up first walks out of that arrivals door, you will get a bit of extra time to play Candy Crush - so we'd say it balances out.
The Details:
Is YYC kid-friendly?
Of course it is! Whether you're travelling with the little ones or bringing them to pick up a loved one, YYC isn't just child and infant friendly, we'd go so far as to say it's fun.
What's a YYC Fun Zone?
Our space features exciting play areas for your kids both pre- and post-security. The Fun Zones are covered with a custom carpet-covered foam floor and feature soft-sculpted foam play structures specially designed to encourage interactive play and exploration.
Pre-Security Locations
Post-Security Locations
* Please note: Play areas are unsupervised and parents must watch their children at all times.
What advice, support and facilities do you have for travelling with an infant?
Travelling with an infant isn't always the easiest, but we've done our best to help ensure your trip is as easy, enjoyable and successful as possible.
Domestic Terminal Nursing Rooms
Pre security:
Arrivals Level – All Gender Washroom - across from baggage Carousel 9. Features folding chair, change table, electrical outlet
Departures Level – close to Who’s Who In The Zoo & Security B. Features: rocking chair, change table, electrical outlet
Post security:
Concourse A – Nursing Room - across Flames Grill. Features: rocking chair, change table, electrical outlet * closed until further notice
Concourse A – Nursing Room - across from Chili’s Texas Grill. Features: folding chair, change table, electrical outlet * closed until further notice
Concourse B – All Gender Washroom – beside Starbucks. Features: folding chair, change table, electrical outlet
Concourse C – Nursing Room – near Starbucks, across Relay. Features: rocking chair, change table, electrical outlet
International Terminal: You can find a family room with a changing table next to each restroom in the International Terminal.
Please note: passengers flying with or without their child can bring breast milk in quantities greater than 100 ml; however, must declare it with the screening officer for inspection. For more information, please visit the CATSA (Canadian Air Transport Security Agency) website.
What are YYC's options for currency exchange?
ICE Foreign Exchange is now open in the following areas:
ICE Currency Services' highly trained staff will help make your travel money go further. We buy and sell more than 70 currencies and have been serving our valued customers for over 40 years.
ICE Currency is operating on variable business hours. Please call to verify our most recent business hours.
ICE Currency's online foreign currency reservation service "Click and Collect" offers competitive exchange rate, with no transaction fee and you only pay at pick up. Visit ICE Currency's website to get your foreign currencies quicker and easier than ever before.
ATMs
What options do you have for dining at YYC?
Whether you're grabbing a bite before your flight, snacking while you wait or sitting down to catch up with whoever just touched down, there are a variety of options open around the clock.
Visit this page for the full suite of offerings.
Are there hotels nearby?
Not only are there several hotels located within a five to ten minute drive, there are two in-terminal hotels to make things easy as can be: The Delta Calgary Airport Hotel and the Calgary Airport Marriott In-Terminal Hotel.
What are YYC's hours of operation?
This one's easy: we never close. That's right, we're open 24/7, 365.
How can I enjoy my layover at YYC?
Layovers can be a great opportunity to grab a bite, explore a new space or even kick back and take a nap.
YYC has several options to help you enjoy a stress-free layover:
Refresh yourself at one of YYC's lounges
Check in to a hotel
Refresh your body and mind
Grab a bite or go shopping
What liquids, gels and aerosols can I carry on?
Put simply, all your liquids, gels and aerosols must be in 100ml or smaller bottles, and all in a clear plastic sealed bag. But we recommend referring to the Canadian Air Transport Security Agency (CATSA) website for more information.
Can you help me find something I lost at the airport?
We'll do our best! Lost personal items that we find may end up at our Lost and Found at the end of each day. While we cross our fingers for you, the following info may help:
My baggage was lost or delayed. What should I do?
If your baggage was lost or delayed, the first thing you'll want to do is contact your airline directly - they'll be able to help you. Here's where to find them and how to call them:
Where should I park when I come to YYC?
We've got a large variety of parking options that suit just about every need and budget. For more info about YYC's parking options, visit our Parking Page
Parking Links and Resources
Can I bring my pet to YYC?
Only if we can pet it! All jokes aside, YYC accommodates all travellers, companions and visitors - even the four-legged, furry kind.
Information and resources about travelling with animals:
YYC Pet Amenities
Animal Relief Areas
Animal relief areas are provided on the arrivals level outside of the main terminal as well as in post-security areas. All domestic, international and U.S.-destined travellers have access to post-security pet relief areas.
Pre-security (outdoor):
Post-security:
Pet patio
In-terminal pet-friendly patio at Vin Room in Concourse E. It even services a complimentary three-course menu for your pupper!
The Prayer Room, a multi-faith area for prayer, meditation, general reflection, and quiet time, is available 24/7 to anyone at YYC Calgary International Airport. The Prayer Room is located pre-security, on the mezzanine level of the Domestic Terminal Building (DTB) near the food court.
We ask that any items brought into the space be taken away after use as any items not belonging to the Authority will be removed.
What are my rental car options at YYC?
YYC has a variety of rental car options that suit just about every preference and budget. We don't necessarily recommend a convertible in the middle of winter, but that's another topic altogether.
Rental Companies
Rental Details and Tips
Can I smoke or vape at YYC?
Yes, but only in a few outdoor areas: outside the terminals in designated areas: Doors 1, 7 and 17 on both Arrivals and Departures levels. While recreational cannabis is strictly prohibited, medical marijuana can be smoked at all designated smoking areas - as long as you have both current ID and the appropriate medical documentation on hand.
What are my transportation options to get to and from the airport?
There are numerous options to get you to and from the airport that match every budget and travel style. Read below for an overview of your options or click here to go to the Ground Transportation page for more information.
Environment and Budget-Friendly Options
Ride in Comfort
What's up with all these helpful people in white hats?
They're YYC's signature, White Hat Volunteers that are dedicated to bringing Calgary's warm western hospitality to life for every visitor. Since 1991, the volunteers have greeted travellers from around the world, and to this day they strive to offer a range of complimentary services and helpful tips to make your trip easier and make you smile.
Is there free Wi-Fi at YYC?
Are cat videos the best? The answer to both is a resounding yes! YYC offers free Wi-Fi throughout the terminal. Simply select the "YYC-Free-Wifi" network to get online.