The Calgary Airport Authority (YYC) is subject to the Accessible Transportation for Persons with Disabilities Regulations and the provisions of these regulations that apply to it, and the services that it offers to persons with disabilities and any conditions that apply to those services.
Under the act, our obligations are to the following sections:
We offer mobility or guidance assistance from vehicle drop-off on Departures Level to your airline check-in or special assistance counter. Note: Please submit your request 48 hours or more in advance of your departure date.
We offer help to your vehicle pick-up location on the Arrivals curb.
Dedicated accessible drop-off zones are located between Doors 1 and 17 on the Departures Level. Closest access from accessible drop-off zones to check-in special assistance areas are:
For service between check-in and gate or upon arrival, please contact your airline. We encourage you to book with us 48 hours in advance.
We're available to help from 8 a.m. to 4 p.m. weekdays.
Call (403) 735 1234
Airlines provide accessibility service from check-in to aircraft for departures and from aircraft to baggage claim for arrivals.
We recommend you inform your airline, tour operator or travel agent of your requirement(s) at the time of booking and if you intend to take your own mobility device (such as wheelchair or scooter). Try to give as much notice as possible so they can assist you.
Contact your airline upon booking for more information.
Many of the taxi operators at Calgary International Airport offer accessible vehicles and accept the Access Calgary Extra Card. Please contact one of the taxi companies operating from YYC for more information.
Rental car companies and hotel shuttles provide their own means of accessibility. To ensure availability of accessible modes of transportation, contact your ground transportation provider directly for more information.
Calgary Transit provides accessible public transportation to and from YYC Calgary International Airport. View transit info.
Animal relief areas are provided on the arrivals level outside of the main terminal as well as in post-security areas. All domestic, international and U.S.-destined travellers have access to post-security pet relief areas.
There are several accessible curbside zones with line painting, signage and curb ramps along departures and arrivals curb. Signage located at each accessible curbside zone also indicates contact information to request assistance to or from the curb. To request assistance, contact (403) 735-1234 or email firstname.lastname@example.org.
On the departures level, there are accessible curbside zones for drop-off across from Doors 5, 12, 15, and 16. On the arrivals curb, there are accessible curbside zones for pick-up across from Doors 4, 6, 9 and 16.
Elevators are located near public stairways and escalators. All elevators contain Braille inscriptions, tactile signage and large doors. Furthermore, all elevators have lowered control panels for accessibility.
All building entrances are wide rolling doors. Vestibules have Pedimats for reducing tracked in dirt and rails have white cane bars.
The Airport is composed of bright, hard floor surfaces with almost no carpet. Floor stanchions with seven feet wide aisles are used for guidance around the airport.
Food courts and restaurants are equipped with accessible tables, wheelchair parking and accessible aisles.
All of our InfoCentres are now equipped with hearing loop technology to help those guests with hearing accessibility needs. Hearing Loop technology was donated to The Calgary Airport Authority by the Canadian Hard of Hearing Association.
Aira is a service that connects individuals who are blind or partially sighted to trained agents who video conference in through the Aira app to help the user navigate the environment.
Download the App. For questions, concerns or comments, contact Aira on their website or through their toll-free line at 1-800-835-1934.
In P1: Several stalls are available in short term parking. In long term parking accessible stalls are available on levels 2 and 4. They are located in parkade adjacent to the north and south elevators. Accessible stalls are available in the Overheight parking lot.
In P2: Four accessible stalls are available in P2 short term. In long term accessible stalls are available on levels 3 to 6, close to the west elevator.
Regular washrooms are located beside large, private accessible washrooms with lower dispensers, grab bars and space to move around the room. These washrooms are available to adults requiring assistance as well as parents travelling with small children. Dedicated stalls are equipped with an emergency help button.
Read a book, meditate, do some yoga or just find a moment of peace before you get on the plane in YYC's Quiet Space near Gate A24, equipped with cozy loungers and seating, as well as courtesy yoga equipment to stretch and relax before your journey.
Accessible seating is available throughout the terminal.
Dedicated accessible lanes for individuals with special needs along with special inspection processes are available at each checkpoint. Individuals travelling with a service dog and a companion are permitted to exit the secure area to use the pet relief areas, and return using an expedited queue. Furthermore, visual fire alarms are located throughout the terminal to indicate emergency situations.
We use bright and contrasting colours with large fonts both in English and French to assist in navigation throughout the airport.
Accessible phones are located in the Main Terminal and in every concourse. TTY phones for the hearing impaired are also available.
YYC offers accessibility services from departures drop-off zones to check-in for departing guests or from the InfoCentre to vehicle pick-up for departing guests. Airlines offer accessibility services from check-in to gate and gate to baggage carousel.
All vehicles and YYC LINK stations are wheelchair accessible.
Any complaint about The Calgary Airport Authority not following these regulations should be submitted to:
Accessibility Complaint Resolution Process
e: infocentre@yyct: 403 735 1234SRV Canada VRS© Calgary Airport Authority - All rights reserved
e: infocentre@yyc | t: 403 735 1234 | SRV Canada VRS | © Calgary Airport Authority - All rights reserved