What is YYC Calgary International Airport doing to keep passengers and staff safe?
We are continuously working very closely with our health, government, and airline partners as our country responds to this unprecedented global pandemic of COVID-19. To ensure the safety of all our guests and employees, the frequency of terminal cleaning has been doubled in accordance with the Public Health Agency of Canada (PHAC).
Guests of YYC will now see various messaging on the importance of practicing personal hygiene placed throughout the terminal, including directional signage encouraging handwashing in all our washrooms. Currently, there is a global shortage of sanitizer and we are actively working to replenish our supply. In the meantime, we recommend guests follow signage to the nearest washroom to use soap and water for 15-20 seconds.
Alberta Health Services (AHS) representatives are onsite relaying public health guidance for guests arriving from outside Canada.
For our staff, we are offering virtual training sessions and providing up-to-date information to ensure everyone is on board with how we can keep our terminal clean and all guests safe in these extraordinary circumstances.
How are passengers screened for possible coronavirus?
The Public Health Agency of Canada (PHAC) and Canada Border Services (CBSA) are the lead government agencies responding at Canada's airports when it comes to screening arriving International and U.S. passengers. They have enhanced their screening procedures for guests arriving at YYC. Guests will also notice a strong presence of PHAC quarantine representatives on the lookout for arriving guests who may be displaying symptoms. We are supporting these agencies in every possible way.
How is YYC handling the pandemic?
YYC has a well-defined emergency plan that we activated to support the work of public health and government agencies leading the pandemic response. See above for specific actions we are taking to mitigate COVID-19 impacts.
Will flights be cancelled or grounded?
Follow the Government of Canada's current guidance on travel. For questions about specific flight schedules, click the flight information tab for airline resources. We will work to support our airline partners with any changes to their operations resulting from COVID-19 impacts.
Are Taxis and Ubers still available at the airport?
Yes, ground transportation is still available for guests. We have emphasized public health protocol with taxis, Ubers and shuttle partners to ensure vehicles are cleaned after each guest.
Is the White Hat Volunteer Program still running?
We have suspended the White Hat Volunteer program and are supporting non-operational and administrative staff in working remotely as a precaution. This is a dynamic situation and we are adjusting as required for the safety and security of all.
Are airport and airline workers being tested for COVID-19?
Airline and airport workers follow public health screening criteria and are to self-monitor and stay home if unwell. There are PHAC quarantine officers and AHS representatives onsite enforcing public health guidance for employees.
Are retailers still open at YYC?
We are working with retail partners to enable social distancing, support reduced operating hours or closures due to reduced passenger volumes. For the most up-to-date retail hours, visit the Retail Hours tab.
Is travel restricted in Canada?
Follow the Government of Canada's current guidance on travel. We will work to support our airline partners with any changes to their operations resulting from COVID-19 impacts.