Customer Service At YYC
Look for Curbside Ambassadors — decked out in their red jackets and cowboy hats — as you drive up to the curb at YYC. These individuals are there to help inform, educate, engage and assist all arriving or departing passengers and guests on the curb. Learn more about the Curbside Ambassadors here.
The Customer Care Ambassadors are available to help guide and answer questions on the new processes available inside the terminal. The Ambassadors also drive the YYC LINK passenger shuttle between all concourses, answer questions at our InfoCentres and help passengers with a smooth arrival into Calgary or to catch a connecting flight. Learn more about the Customer Care Ambassadors here.
The Ambassador program serves as a complement to our already well-established and world-famous White Hat Volunteer program. The two programs together provide a guest and passenger experience second to none in the world.