Parking, online booking, and promotions: Terms & conditions

Introduction

These are the terms and conditions upon which The Calgary Airport Authority (CAA) accepts Bookings to park at our Parking Facilities located at YYC Calgary International Airport. It is important that you read these terms and conditions and understand them before completing your Booking as they apply to your reservation and are binding on you.

These Terms and Conditions may change at any time. We will communicate changes by posting an updated version of these terms and conditions on our Website. Bookings will be interpreted under the version of the Terms and Conditions that was posted at the time of the Booking.

These Terms and Conditions contain several words and phrases that have specific meanings, that are found at the end of these Terms and Conditions. We refer you to these definitions and encourage you to review and understand these terms when making your Booking.

The headings are for information only and do not affect the interpretation of these Terms and Conditions.

Our Booking Service

These Terms and Conditions set out the terms of our service allowing you to make a Booking in one of the available Parking Facilities via our Website. We do not guarantee that this service will be available at all times, or that you will be provided with access to our Parking Facility. Vehicles may be parked in our Parking Facility for up to 60 days. If you park in our Parking Facility for greater than 60 days (30 days for our Short Term lots), we treat your vehicle as abandoned and it will be towed and transferred to the Calgary Parking Authority, who enforces parking for our facilities.

You agree that you will not resell or transfer any Booking, either on its own or bundled with other products or services. We reserve the right to limit the number of Bookings per person, which we may specify from time to time on our Website.

Our Parking Facilities include accessible spaces for use by mobility permit holders, but unfortunately, we cannot accept Bookings specifically for an accessible parking space. If you have any particular requirements, please contact a member of our staff upon arrival or beforehand, who will direct you to the location of the Accessible parking spaces.

Please note the height and size restrictions of the Parking Facility you have selected. You are not entitled to a refund if your Vehicle exceeds the size or height limits. Please refer to our height restrictions by clicking here.

Payments

You can pay for your Booking by Visa Debit, Visa, Discover, MasterCard or American Express credit card. We do not accept cash.

When you enter your credit card number and complete a Booking, or enter it into a payment device on site, you are authorizing us to charge your credit card for the amount of the parking and any other applicable charges.

Booking Amendment

You may extend your online booking when you are returning late. Here are the amendment steps:

• Login and your username and password.
• Select “Manage My Reservation” and select View Reservations tab.
• Select the reservation you would like to extend and select “Change.”
• Extend the Exit Date and Time and click “Confirm Changes” to review the new amount then select “Confirm Changes” to proceed with the credit payment menu.
• Enter the payment details and select “Confirm” to complete the reservation amendment.

Shortening the duration of your stay will not result in a lower fee.

Cancelling a Booking

You may cancel your Booking on-line, for any reason, at any time up to two hours prior to the start of the Booking Period.

• You can cancel your Booking through our Website by selecting “Manage My Reservation” and choosing the relevant options.
• The Authority will refund your prepaid parking charges.

Refunds

Refunds can take up to ten (10) business days to appear on your credit card. If you do not see the refund after ten (10) business days, please contact your credit card company to verify that the transaction has been processed. If your credit card company has not received the refund, please contact Customer Service at 403-250-7275 (PARK).

Booking Period

If you arrive earlier than your stipulated entry time or leave later than your stipulated exit time and your Vehicle is parked in a Parking Facility for any time outside the Booking Period, you will be charged for that extra time at the rate specified on the Rate Board applicable to the Parking Facility in which you have parked. The additional charges will be payable at the exit.

If you stay for a shorter period than your Booking Period the original amount paid is non-refundable.

What to do to enter the Parking Facility

Please ensure you follow the instructions included in the Reservation Confirmation Email carefully. Your Booking is valid only in the Parking Facility you specified in your Booking.

Please bring a printed or digital copy of your Reservation Confirmation Email with the QR code to enter the Parking Facility. When you arrive at your selected Parking Facility, DO NOT TAKE A TICKET FROM THE BARRIER GATE AT THE ENTRY. You must scan the QR code on your Reservation Confirmation Email at the barrier gate at the entry to the Parking Facility. The gate will open, and you can proceed to any vacant parking space located within the Parking Facility. The QR code is valid for a single entry at the start of your reservation and a single exit at the end of your reservation.

If you choose to use the digital version of your Reservation Confirmation Email (for example using your smartphone), you will need it to scan in and out of the parking facility and when interacting with customer service agents, if necessary. If you choose to use a printed copy of your Reservation Confirmation Email, please keep it in your vehicle as you will need it to exit the Parking Facility and please keep it in your glove box or place that is not readable from outside your Vehicle.

What to do to Exit from the Parking Facility

• Return to your Vehicle.
• Drive to the exit.
• Scan the QR code on your Reservation Confirmation Email (digital or print) at the barrier gate at the exit plaza of the Parking Facility.
• If your stay is within the Booking Period, the gate arm will open, and you may exit the Parking Facility. If, however your stay exceeds the Booking Period you will be required to pay the additional parking charges in order for the gate to open.
• Additional charges are based on the posted rates specified on the Rate Board at the entry of the Parking Facility.
• If the barrier gate does not open, please press the Assistance button.

Our Responsibility to You

We assume no responsibility for, and you indemnify us, His Majesty the King in Right of Canada, and their respective officers, directors, employees, agents, contractors, and those whom they are liable in law, with respect to any loss or damage to the Vehicle and its contents and to any other loss, damage, claim or injury from any cause whatsoever, arising from you using the Parking Facility at the Airport.

On rare occasions, we may not be able to accommodate your reservation during the times of your Booking Period. If this happens, we will aim to let you know as far in advance as possible. Please ensure to push the help button to speak with the parking attendant. We will attempt to make alternative arrangements for you or we will give you a full refund of your Booking, and that will be the full extent of our liability to you.

If for any reason we are liable to you under or in connection with these Terms and Conditions, then to the extent permitted by law, our total liability to you will be limited to a refund of your Booking Fee paid by you.

Your Responsibility for Check-in Time

It is your responsibility to ensure that you leave enough time to get from your Vehicle to check-in within the time limits required by your airline. To the extent permitted by law, we will have no liability to you if you miss your flight, even if the delay is due to our action or inaction, a problem with a Parking Facility or traffic congestion within or near to the Airport.

Storage of Personal Information

In order to process your Booking, we will need to collect and store certain information about you including, without limitation, your name, address, license and credit card information. Such information will be collected and retained only for the purposes of enabling you to use our online booking service, pay for parking and reservation charges, and to identify you when you enter or exit the Parking Facility. By accepting these Terms and Conditions, you authorize the use of such personal information for this purpose.

We collect personal information that is voluntarily provided by you when using certain portions of the Website; such as ‘contact us’ or ‘reservations’. This information is collected to respond to your inquiry or to make your reservation.

All personal information is collected and stored in accordance with the provisions of the Personal Information Protection and Electronic Documents Act (PIPEDA) and The Calgary Airport Authority’s Privacy Policy.

We will not disclose any personal information to any third party, except as required by law and as necessary to fulfill your request.

The yyc.com website contains links to a third-party service provider site that will process you parking reservation. You acknowledge that such a third-party service provider will receive, store and process your personal information and credit card information contained in your Booking. We are not responsible for the collection of personal information or the privacy of such information on third party sites.

Cookies and Log Files: Cookies are data files sent to your browser and stored on your hard-drive when you visit certain websites. This enables a company to track your visit to the site. We use per-session cookies. Per-session cookies track your usage on our Website during the current visit only and are deleted once you exit the site. We have log files which record the IP address of your computer. We use log files to track the number of hits to our Website.

Online Parking Promotions

Parking Promotions are only valid for Bookings during the period specified in the particular Parking Promotion and must be booked a minimum of two (2) hours in advance. Parking Promotions are subject to availability of parking spaces under the specific Parking Promotion at the time of booking. The CAA reserves the right to add or remove parking spaces in relation to any Parking Promotion at any time without notice.

Parking Promotions may be cancelled or eligibility for certain promotional rates changed at any time without prior notice. Any such change will not affect Parking Promotions on confirmed reservations which have been made prior to the date of such cancellation or change.

Discounted rates for Parking Promotions may be higher than the parking rates posted on the Rate Board.

Parking Promotions, discounts, codes or coupons cannot be combined with any other offers, promotions, discounts, codes or coupons. The promotion code cannot be applied to a completed booking. Only one promotion, code, coupon or discount may be used per transaction/visit. No cash value.

The Agreement between You and The Calgary Airport Authority

When you book online, a binding agreement will exist between you and the Authority.

These Terms and Conditions apply to your Booking and we intend to rely on these Terms and Conditions. If there is anything you do not understand or do not agree with, please contact us before you make your Booking. Our employees or authorized agents do not make any representations or agreements unless they are in writing. If we agree to any changes, they must be confirmed in writing to be valid and enforceable.

How to Contact Us

Comments can be sent by e-mail to parking@yyc.com.

Please provide us with as much information as possible. This will make it easier for us to appropriately respond to your inquiry.

If you experience difficulty with your online reservation, please call 403.250.7275 (PARK) for immediate assistance.

Definitions applicable to the Terms and Conditions for Parking Reservations

“Booking” means any online reservation made through our Website for the parking of a Vehicle at a Parking Facility.

“Booking Period” means the period commencing with the date and time that you specify as your date of entry to the Parking Facility and ending on the date and time you specify for exiting the Parking Facility, as described in the Booking Details.

“Parking Facility” means one of the parking garages (P1 and P2 – long term and short term), the overnight lot, or the economy lot owned by The Calgary Airport Authority at YYC Calgary International Airport, and “Parking Facilities” means all of the public parking garages and economy lot owned by The Calgary Airport Authority at YYC Calgary International Airport.

“Parking Promotions” means online promotions posted to the Website from time to time offering discounted parking rates or other discounts.

“Rate Board” means any board or notice at the entrance to a Parking Facility displaying the standard parking charges.

“Reservation Confirmation Email” means the email that is sent to you upon the successful completion of your Booking that contains your Reservation Details and QR code to allow you to enter and exit the Parking Facility.

“Reservation Details” means the details of your reservation, as communicated by us and accepted by you in the process of completing your Booking on our Website.

“Vehicle” means any vehicle parked (or to be parked) in a Parking Facility and includes a passenger car, truck, SUV, van or motorcycle and its equipment and accessories.

“We, us, our” means The Calgary Airport Authority.

“Website” means the yyc.com Website.

“You, your” means you, the person making a Booking, and (if applicable) any other person who uses a Parking Facility for the parking of a Vehicle via that Booking.