Accessibility feedback

Your feedback is important to us.

We welcome everyone to provide us with feedback so that we can continue bettering our airport experience and offering elevated experiences at YYC Calgary International Airport and YBW Springbank Airport for everyone. Please submit your comments and/or complaints as directed below:

• Phone: (403) 735-1200 (between 8 a.m. and 4 p.m. Monday to Friday)
• Email: CalgaryAirport@yyc.com
• Mailing Address: 2000 Airport Road NE, Calgary, AB T2E 6W5

Our accessibility resolution process

Our team follows a thorough process to ensure every comment or complaint is handled swiftly and respectfully.

1. An accessibility complaint is received by email at CalgaryAirport@yyc.com or a complaint is transcribed by an employee who answers a call at (403) 735-1200. An accessibility complaint may also be received by mail address to 2000 Airport Road NE, Calgary, AB T2E 6W5
2. If the complaint is received by email, an acknowledgement receipt is sent within two business days. At that time, more information may be requested.
3. Depending on the circumstances:
   1. If a complaint is related to The Calgary Airport Authority (The Authority) services, amenities, or facility, and can be easily resolved, The Authority will endeavour to rectify the situation and inform the complainant as to what action(s) resulted from the complaint.
   2. If a complaint is related to an Authority service, amenity, or facility and cannot be easily resolved, the issue will be further explored by The Authority, and measures will be taken to find a solution. The Authority will inform the complainant as to what actions resulted from the complaint.
   3. If a complaint pertains to a service provider on airport grounds that does not have a formal complaint response/resolution process through its website, the email will be escalated to the implicated campus partner’s team lead at The Authority.
   4. If a complaint pertains to a service on airport grounds that has a formal complaint response/resolution process through its website, The Authority will refer the complainant to that resource. The Authority will also inform the implicated campus partner’s team lead at The Authority of the complaint.